Refund policy
RETURN AND REFUND POLICY
90-Day Returns — Unopened Products
You may request a return within 90 days after receiving your order.
To qualify, products must be unused, unopened, sealed, and in their original undamaged packaging. Proof of purchase is required.
Contact support@americanwellnesslabs.shop before returning any product. We will provide return instructions and the appropriate return address. Products returned without prior authorization will not be accepted.
Opened or used products cannot be physically returned for resale. They may qualify for the satisfaction guarantee below.
90-Day Satisfaction Guarantee — Opened Products
If you have used your ALPHA VANCE product consistently as directed for at least 14 days and are dissatisfied, you may request a refund within 90 days after delivery.
For eligible opened-product claims, no physical return is required.
This voluntary guarantee applies only to your first order and is limited to one refund per household. Claims based solely on taste or personal preference are excluded.
We may request a brief explanation of your experience and information needed to verify your purchase and eligibility.
This guarantee does not promise a particular hair-growth result. Individual results vary.
Order Cancellation
To request cancellation of a newly placed order, email support@americanwellnesslabs.shop within three hours of purchase.
Our team will send you a form to collect the details of your request. Complete and return it promptly.
Sending an email or submitting the form records a request. It does not automatically cancel the order or issue a refund. Cancellation is completed only after review, approval, and confirmation from our team.
After three hours, an order may enter fulfillment and may no longer be cancellable. If cancellation cannot be completed, eligible products may be returned after delivery under this policy.
Free Gifts and Promotional Offers
Free gifts have no refundable purchase value.
Post-purchase offers expressly identified as final sale are excluded from voluntary returns and refunds, except where applicable law requires otherwise.
If you return a paid product that qualified for a free gift, include the unused gift with your return. Otherwise, its disclosed value may be deducted from the refund.
Shipping Charges and Refused Deliveries
Shipping charges are non-refundable, except where applicable law requires otherwise.
If you refuse delivery, a handling and restocking deduction of 15% of the total order value may apply to any voluntary refund.
Contact us before refusing a parcel so we can assist.
Damaged, Defective, or Incorrect Items
Inspect your order upon arrival and contact us promptly if an item is damaged, defective, or different from what you ordered.
Include your order number and relevant photographs where appropriate. We will review the issue and provide instructions for the appropriate resolution.
Lost or Undelivered Parcels
If your parcel does not arrive within its estimated delivery window, contact us to begin a carrier investigation.
Eligibility for a replacement or refund will be assessed after the investigation. Please report the issue within 90 days of the confirmed or estimated delivery date.
Incorrect shipping information supplied by the customer may affect eligibility. Mandatory consumer rights remain unaffected.
Refund Processing
We will notify you whether your return or satisfaction-guarantee claim has been approved.
Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to display the credit.
Contact us if more than 15 business days have passed since approval.
Payment Disputes
An active chargeback or payment dispute may prevent us from issuing a separate refund while the dispute is being handled. Contact us so we can review the available resolution options and avoid duplicate reimbursement.
Subscription Orders
The voluntary satisfaction guarantee applies only to the first subscription shipment.
Cancelling a subscription does not automatically refund renewal charges already processed. Renewal shipments outside the 90-day guarantee period are not covered by that voluntary guarantee.
A refund or cancellation of an individual order does not automatically cancel the recurring subscription. Clearly state if you also want future renewals stopped.
Exchanges
For an eligible exchange, contact us first. We may ask you to return the eligible item and place a separate order after the return is accepted.
European Union and Mandatory Consumer Rights
Where applicable, customers in the European Union retain their statutory 14-day withdrawal right, subject to applicable conditions and exceptions.
Nothing in this policy limits mandatory rights relating to defective goods, cancellation, refunds, or other consumer protections.
Previous Purchases
Purchases made before this policy was updated retain the guarantees and conditions offered at the time of purchase.
Contact
ALPHA VANCE
support@americanwellnesslabs.shop